Three Saturdays ago, my brother Wooi Chi, who runs an insurance agency business from the 1^st floor

of a shop office in SS15 Subang Jaya, was alone in the office browsing through his emails.

At about 11 am, he heard a buzz at the magnetic-controlled door and what looks like a courier man peering through the glass door.

Since there was no other staff around, he got up and strode to the door and pres...