A woman in a supermarket is following a grandfather and his badly behaved 3 year-old grandson.
It's obvious to her that he has his hands full with the child screaming for candy, cookies, you name it. Meanwhile, Grandpa is working his way around, saying in a controlled voice, "Easy William, we won't be long . . . Easy, boy."

Another outburst and she hears the grandpa calmly say, "It's okay, William, just a couple more minutes and we'll be out of here. Hang in there, boy"

At the checkout, the little terror is throwing items out of the cart and Grandpa says again in a controlled voice, "William, William, relax buddy, don't get upset. We'll be home in five minutes, stay cool, William."

Very impressed, the woman goes outside where the grandfather is loading his groceries and the boy into the car. She says to the elderly man, "It's none of my business, but you were amazing in there. I don't know how you did it. That whole time you kept your composure, and no matter how loud and disruptive he got, you just calmly kept saying 'things would be okay, "William is very lucky to have you as his grandpa."

"Thanks," said the grandpa, "but I'm William. The little shit's name is Kevin."